Contact Us
We are here to assist you. Below you will find all the ways you can reach AJ King USA. We aim to respond to all inquiries within 1–2 business days.
FAQs
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Return Policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Items are eligible for return within 30 days of delivery, in unused condition and original packaging. To start a return, email info@ajkingusa.com with your order number and reason for return.
Shipping
Free US Shipping (4–9 business days). You'll receive a tracking number by email once your order has shipped. For questions about delivery times or tracking, email info@ajkingusa.com with your order number.
Manufacturing
We work with trusted manufacturing partners to source quality materials for every product we sell. Each item goes through a quality check before it's approved to list on our site. Because we carry a wide range of product categories, materials and specifications vary by item — full details are listed on each individual product page under Specifications.
Refunds
Once we receive and inspect your returned item, we'll notify you by email. Approved refunds are issued to your original payment method. Please review our Return and Refund Policy for full details before reaching out.
Order Inquiries
Contacting us about an existing order? Have your full name, order number, and the email used at checkout ready — it helps us assist you faster.
Contact Us
Have a question that isn't answered here? Email info@ajkingusa.com . Business hours: Monday–Friday, 9:00 AM–6:00 PM (PST). We aim to respond within 1–2 business days.